Technical Support

The success of any machinery provider or manufacturer is not only rated by the quality and reliability of its machines, it is intrinsically related to the level of technical support and after sales service it offers for the entire length of the machine life cycle.

Your technical and after sales needs are in good hands with IPS. With a highly skilled team of service engineers based throughout the MEA region, IPS conducts the installation, start-up and finally the commissioning and acceptance of your stand-alone machine or complete production line.

Once the machine or the entire production line has been successfully installed at the customer’s plant, its high level of availability and efficiency has to be top priority. Downtimes that can occur for any number of reasons; cost precious time and money; we, at IPS, make a concerted effort to immediately and competently support our customers in all their needs with an efficient, well-organised aftersales organisation – whether on site or by telephone.

The following divisions have local technical support teams available:

- Beverage & Dairy, for the MENA region
- Plastics in the entire MEA region
- Food & Confectionery for the entire MEA region

The main benefits our customers draw from our local technical support team are:

  • Just a call away
  • On-site repair without delay
  • No language barrier
  • No issues with different weekend days
  • Highly trained personnel